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Springville Pharmacy hoping to offer hometown feel and service to customers

Photo by Kellen M. Quigley Springville Pharmacy recently opened on East Main Street in the village. Pharmacist Ken Andrus (pictured) and owners Charlie and Barb Roberts are hoping to provide a hometown feel and service to its customers.

Photo by Kellen M. Quigley
Springville Pharmacy recently opened on East Main Street in the village. Pharmacist Ken Andrus (pictured) and owners Charlie and Barb Roberts are hoping to provide a hometown feel and service to its customers.

By Kellen M. Quigley

With years of experience in the business, owners Charlie and Barb Roberts are hoping to make Springville Pharmacy the go-to hometown pharmacy in the village, offering a personal feel and service.

Recently opened at 13 East Main St. in the former Don Chelle Salon, the Springville Pharmacy will be having its official grand opening Wednesday, Oct. 16.

“We working on putting things together,” Charlie Roberts said. Although nothing is set yet, possible raffles, prizes and snacks are expected for those who stop by that day.

The Robertses, who own the Holland Pharmacy, plan to offer a variety of services to Springville Pharmacy customers. Charlie Roberts said counseling services for diabetes, healthy lifestyle and diet options, supplements and nutrient depletion will be offered, as well as a few other things in the works.

“We want to bring a lot of new services to Springville that haven’t been here before,” he said. “The biggest thing we want to do is offer the personal service. We want to be the hometown pharmacy.”

The opening of Springville Pharmacy comes nearly two years following the closing of Spring Creek Pharmacy, which closed in November 2017, where Barb used to work as well. Ken Andrus, who also used to work at Spring Creek Pharmacy, now works with the Robertses in the new store.

“We were very interested in this market,” Charlie Roberts said. “We attempted to purchase Spring Creek Pharmacy, but that didn’t go through. So then we went and purchased the Holland Pharmacy, and then we found an opportunity with this building here. We absolutely love the building here and decided we’re going to come back to Springville.”

Since its opening about a month ago, business has steadily picked up. Even with other chain-business pharmacies in the Springville area, Andrus said he thinks people have missed the more personal and one-on-one service a family-owned pharmacy can offer.

“Judging by the reaction over the first almost three weeks now we’ve been open, a lot of them are coming back,” he said. “Probably a majority of the people who come in the door say they used to be Spring Creek customers. … they miss the more personal attention you get here.”

Roberts said with the changes in healthcare, people don’t get to spend the time with their doctors that they used to, so Springville Pharmacy is a place they can go for someone to talk to about their health.

As part of the local connection, Roberts said they have a line of local CBD products from Eden available, Fowler’s Chocolates from Buffalo, maple products from Holland and various other gifts. “We want to work with local people,” he added.

Among the challenges with getting the pharmacy up and operational was working with the national healthcare registry and insurance companies to make sure Springville Pharmacy could offer to its customers what they need. Andrus said they have to constantly think outside the box of what they can offer and revise what they provide from time to time to stay relevant.

“And if you’re not doing something that your people believe in, they’re going to figure it out quickly and you’re not going to last long because those margins are so tight,” Roberts said. “We have to be genuine and we have to really care and we have to show that.”

With four employees, that smaller, tight-knit feel is something both Andrus and Roberts said they like to have in the business, which is necessary for now until it is in full swing. Robert said they’ve been meeting with the local doctors, which has gone well.

“We intend to grow with it,” he added. “What we need to do is get out into the community and meet people. If we want to be the hometown pharmacy, we need to be part of the hometown.”

Springville Pharmacy is open Monday through Friday, 9 a.m. to 7 p.m., and Saturday from 9 a.m to 2 p.m. The Robertses and Andrus encourage everyone to stop in to say hello and see what the store has to offer.

For more information, visit springvillepharmacy.com or call 592-2026.

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